We aim to ensure customer satisfaction and provide a straightforward process for returns and refunds. Please review our policy below:

Returns Eligibility

  • Returns are accepted within 30 days of purchase. After this period, refunds or exchanges cannot be processed.
  • Items must be unused, in their original condition, and in the original packaging to qualify for a return.

Non-Returnable Items
Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, newspapers, magazines)
  • Intimate or sanitary products
  • Hazardous materials or flammable liquids/gases
  • Gift cards, downloadable software, and select health/personal care items

Partial Refunds
Partial refunds may apply in cases such as:

  • Books with obvious signs of use
  • Opened media (e.g., CDs, DVDs, video games, or software)
  • Items not in original condition, damaged, or missing parts not due to our error
  • Items returned after 30 days

Refund Process

  • After receiving and inspecting your return, we will notify you of approval or rejection via email.
  • Approved refunds will be processed and credited to your original payment method within a specified timeframe.

Late or Missing Refunds

  • Check your bank or credit card account for updates.
  • Contact your credit card company or bank if delays occur.
  • If unresolved, reach out to us at info@kwikduka.com for assistance.

Sale Items
Only regular-priced items are refundable. Sale items are non-refundable.

Exchanges
We replace items only if they are defective or damaged. For exchanges, email us at info@kwikduka.com and send your item to: Utawala Gatehouse.

Gifts

  • For gifts marked at purchase and shipped directly to the recipient, a gift credit will be issued upon return.
  • For non-marked gifts, refunds will be sent to the original purchaser.

Shipping Returns

  • Returns should be mailed to Utawala Gatehouse.
  • Return shipping costs are the responsibility of the customer and are non-refundable.
  • For high-value returns, consider using trackable shipping or purchasing shipping insurance.

Need Assistance?
For questions, contact us at info@kwikduka.com. We’re here to help!

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